Terms of Service

The Service — an assistant, not a guarantee

Lapseline helps you track expirations and deadlines by extracting information from documents and sending reminders. Extraction is automated and may contain errors; every extracted value carries a confidence score and requires your confirmation. Lapseline is an assistant that helps you stay organized — it is not a guarantee that any deadline will be met, and it is not legal, compliance, or professional advice. You remain responsible for verifying dates and renewals with the issuing authority.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and are responsible for the documents and data you upload, including having the right to upload them.

Acceptable use

You agree not to misuse the Service, including by attempting to disrupt it, access it without authorization, upload unlawful content, or infringe the rights of others.

Billing

Paid plans are sold by Paddle, our Merchant of Record. Paddle's own Buyer Terms put it plainly: "Paddle is an authorised reseller of Products for Suppliers, which means you purchase the Product from Paddle" — so Paddle, not Lapseline, is the seller for your purchase, and it handles payment, invoicing and applicable sales tax. The contracting entity depends on where you are: for buyers in the United States it is Paddle.com Inc. (New York). Your purchase is also governed by Paddle's Buyer Terms.

Subscriptions renew automatically until you cancel. You can cancel at any time from Billing in your dashboard; cancelling stops future charges and you keep access until the period you have already paid for ends.

Refunds

Refunds are handled by Paddle as the seller of record, under Paddle's Refund Policy. Lapseline does not operate a separate refund policy, so nothing here adds to or takes away from your rights under that policy or under the law where you live.

To ask for a refund, use the support link on your Paddle receipt or go to paddle.net, find your order and choose "Request refund". You do not need a Lapseline account to do this. Write to us at info@fidordia.com if you would rather we look at it first.

Disclaimers & limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, Lapseline will not be liable for any indirect, incidental, or consequential damages, or for any missed deadline, expiry, or loss arising from your use of or reliance on the Service.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if these Terms are violated or as required to protect the Service.

Changes & contact

We may update these Terms from time to time; continued use of the Service after changes take effect constitutes acceptance. Questions about these Terms can be sent to info@fidordia.com.